Terms and Conditions for Service Providers (Consultants and Writers) and Users

Terms of Service

User Agreement: The platform serves as a facilitator for the exchange of services between Service Providers and Service Users. By accessing or using the platform, you agree to be bound by the current version of these terms. The platform reserves the right to modify these terms at any time, and it is the user's responsibility to stay informed about updates.
Platform's Role: The platform is not a party to the contract between Service Providers and Service Users. It provides the tools to facilitate communication, payments, and the exchange of services, but it is not responsible for the performance or outcome of services rendered.
Modifications to Terms: The platform reserves the right to modify or update the Terms of Service at any time. Any such changes will be communicated to users through the platform or by email. Continued use of the platform after such modifications constitutes your acceptance of the new terms.
Termination of Service: The platform reserves the right to terminate or suspend your access to the platform if you breach these terms or engage in prohibited behavior, including fraud, abuse, or violation of applicable laws.

User Code of Conduct

Respectful Communication: All users must communicate respectfully and professionally with each other. Discrimination, harassment, or abusive language based on race, gender, ethnicity, religion, or any other personal characteristic is strictly prohibited.
Accuracy of Information: Users must provide accurate and up-to-date information when creating accounts, offering services, or placing orders. Misrepresentation of qualifications, experience, or project requirements is prohibited.
Confidentiality: Users must respect the confidentiality of sensitive or personal information shared through the platform. This includes not disclosing private details about consulting sessions or projects without consent.
Compliance with Laws: Users are responsible for ensuring that their activities on the platform comply with all local, state, and international laws. Any illegal activity will result in account suspension and possible legal action.
Professionalism in Delivery: Service Providers must ensure that all services are delivered professionally, in accordance with agreed deadlines and quality standards. Service Users must also provide clear and timely instructions and feedback.
Prohibited Activities: The following activities are strictly prohibited:
- Plagiarism or use of unauthorized content.
- Sharing or selling user accounts.
- Engaging in fraudulent behavior (e.g., false reviews, manipulating payment systems).
- Exploiting platform vulnerabilities or attempting to hack or disrupt the platform’s operation.
Failure to adhere to this code of conduct may result in account suspension, removal from the platform, or legal action.

1. Definitions:

Service Provider: Refers to individuals or entities offering writing services such as CVs, motivation letters, SOPs, cover letters, study plans, and consulting services for jobs or studies on the platform.
Service User: Refers to individuals or entities ordering services from the platform.
Platform or Website: Refers to the online service provider platform where these interactions occur.

2. Responsibilities of the Service Providers:

Service Providers must ensure all content provided is original and free from plagiarism.
Services must be delivered within the agreed-upon timeframe.
Service Providers are responsible for clear communication regarding project details, modifications, or clarifications.
Professionalism, respect, and confidentiality towards Service Users' information are required at all times.

Late Delivery:

If services are delayed, the platform reserves the right to:
- Offer a partial refund (up to 50%) depending on the delay.
- Offer a full refund if the service becomes unusable due to missed deadlines.
In case of non-delivery, a full refund will be issued to the Service User, and the following penalties may apply to the Service Provider:
- Financial Penalties:
  - A fine of up to 10% of the total service fee for significant delays that impact the Service User but do not render the service unusable.
  - A fine of up to 20% of the total service fee if the delay exceeds a critical threshold (e.g., more than 7 days) or if the service becomes unusable.
  - These fines will be deducted from the Service Provider’s future earnings on the platform.
- Account Penalties:
  - Temporary suspension of the Service Provider’s account for a period of 1-2 weeks for repeated delays or non-delivery.
  - Permanent removal of the Service Provider from the platform after repeated violations (e.g., 3 or more delays or non-deliveries).
- Rating Impact:
  - The platform will automatically reduce the Service Provider’s rating on the platform based on the severity of the delay.
  - Service Providers who consistently deliver late or fail to meet deadlines may have their services deprioritized in the platform’s search results.
Notification Requirement:
- The Service Provider must notify both the platform and the Service User as soon as a delay is anticipated. Failure to notify the platform in advance may result in additional penalties.
Dispute and Appeal:
- Service Providers may appeal penalties through the platform’s dispute resolution process if they believe there were extenuating circumstances leading to the delay (e.g., unforeseen personal emergencies or technical difficulties).

3. Responsibilities of the Service Users:

Service Users must provide accurate, detailed instructions for requested services.
Payments must be made through the platform before work begins.
Professionalism and respect must be maintained in all communications with Service Providers.

Service Users must provide necessary documents within 7 days of placing the order. Failure to do so may lead to order cancellation with a partial refund (up to 70%).

Partial refund (up to 50%) if cancellation occurs after work has begun, depending on the progress made.

Number of Revisions:
- Service Users can request revisions as per the specific terms set by each Service Provider on their profile. The number of free revisions and the revision policy must be clearly stated in the Service Provider’s profile or service description.
Timeframe for Revisions:
- All revision requests must be made within 3 days of receiving the final product.
Completion Time:
- Service Providers must complete revisions within 3-5 business days, unless a different timeframe is agreed upon based on the complexity and scope of the revision.
Additional Revisions:
- Any revisions outside the original scope, or exceeding the number of free revisions specified in the Service Provider’s profile, is not allowed.
Revision Policy Transparency:
- Service Providers must ensure that their revision policy is clearly visible in their service description or profile, including:
  - The number of free revisions.
  - The scope of revisions covered.
  - Expected timeframe for revisions.

4. Payment Terms:

All transactions are processed through the platform’s secure payment gateway and held in escrow until service completion and user satisfaction.
Payments are made to Service Providers within 14 days of user approval or if no dispute is raised.
In case of a dispute, payments are withheld until resolution.

The platform will deduct a percentage of the total service fee based on a stepped rate structure:
- For services up to $100: The platform retains 25%.
- For services between $101 and $500: The platform retains 20%.
- For services above $500: The platform retains 15%.

This stepped structure aims to reduce the platform's share as the value of the service increases, offering more favorable rates for higher-value projects. The remaining percentage will be paid to the Service Provider after the user confirms satisfaction with the service.

5. VAT and Taxes:

Platform's Tax Responsibility:
- The platform is responsible for paying its own taxes, including VAT on its service fees where applicable.
- The platform will add VAT to its share of the service fee at the point of payment, ensuring that the Service Providers and Service Users do not have to manage the platform's VAT obligations.
- This VAT on the platform’s share will be clearly added to the final price shown to the Service User, so the Service Provider’s payment remains unaffected by this tax.
Service Providers' Tax Responsibility:
- Service Providers are solely responsible for complying with their local tax obligations (e.g., income tax, corporate tax, VAT) based on the laws in their respective countries.
- The platform will not deduct or remit any taxes (including VAT) on behalf of the Service Providers. They are advised to seek professional tax advice and ensure compliance independently.
Service Users' Tax Responsibility:
- Service Users are responsible for understanding and complying with any taxes applicable to the purchase of services in their jurisdiction (e.g., VAT, sales taxes).
- The platform does not deduct or collect taxes on behalf of Service Users and will only apply VAT to its own service fee, which is added to the final price at checkout.
VAT on Platform’s Share:
- The platform will add VAT to its service fee (the platform’s share) as required by applicable tax laws.
- This VAT will be included in the final price paid by the Service User, and the platform will handle its own VAT obligations directly with tax authorities.
- Service Providers and Service Users will not be responsible for remitting the VAT that applies to the platform’s share.
No Platform Role in Other Tax Calculation or Collection:
- The platform does not calculate, collect, or remit taxes (including VAT, income tax, corporate tax) for Service Providers or Service Users outside of its own VAT obligations.
- Any taxes owed by Service Providers or Service Users remain their own responsibility.
Earnings and Payment Reporting:
- Service Providers can access their earnings reports via the platform, which will reflect their income before any taxes they may owe to local authorities. The platform does not include tax deductions in these reports.
- Service Users will receive basic payment receipts, which reflect the total amount paid, including the VAT added to the platform’s fee, but not taxes for the services themselves.
No Liability for Tax Non-Compliance:
- The platform will not be held liable for any tax non-compliance issues arising from Service Providers or Service Users failing to meet their tax obligations.
- Any disputes regarding tax compliance are the sole responsibility of the Service Providers and Service Users in their respective jurisdictions.
Platform Fees and Service Charges:
- The platform’s service fee will be displayed exclusive of VAT, but VAT on the platform’s share will be added to the final price paid by the Service User.
- The Service Provider will receive payment based on the agreed service fee, with no tax deductions applied by the platform.
Tax Documentation:
- The platform will provide basic transaction receipts for the payments processed, which will include details of the VAT added to the platform’s service fee.
- Service Providers and Service Users are encouraged to maintain their own tax records and consult tax advisors to ensure compliance with local tax regulations.
Governing Law and Compliance:
- This agreement is governed by the laws of the platform’s operating jurisdiction, and the platform will ensure compliance with its local tax obligations.
- Service Providers and Service Users must comply with their local tax laws independently, and acknowledge that the platform is not responsible for managing or remitting their taxes.

6. Authentication of Service Providers:

Verification of Expertise and Credentials:
- To ensure quality and credibility, Service Providers must undergo a thorough authentication process. This process is designed to verify that the Service Provider has the necessary expertise, experience, and qualifications to offer services on the platform.
- The platform will require Service Providers to submit relevant documentation as proof of their expertise. These documents may include, but are not limited to:
  - Academic Qualifications: Copies of diplomas, degrees, or certificates from recognized universities or educational institutions, proving that the Service Provider has studied or is currently studying in the field relevant to the services they are offering.
  - Proof of Current Enrollment: If the Service Provider is still a student, they must submit a document showing current enrollment, such as an official letter from the university or a student ID card.
  - Work Experience: Documents that verify past or current work experience in relevant industries, such as:
    - Employment letters or contracts from previous or current employers.
    - Certificates of employment or letters of recommendation from a company where the Service Provider has worked in a relevant position.
    - Portfolio of work or case studies showcasing relevant projects completed by the Service Provider in their field of expertise.
  - Proof of Residency: If a Service Provider is offering services related to a specific country (e.g., consulting on studying or working in that country), they must provide proof of their residency or time spent in that country, such as:
    - Residence permits, utility bills, or official government-issued identification showing they live in the country.
    - Visa documentation or proof of long-term stay if the Service Provider has lived, studied, or worked abroad in the relevant country.
Types of Services and Relevant Documentation:
- Academic Services (e.g., Study Plans, SOPs):
  - Service Providers offering academic services must provide proof of their own educational background, such as transcripts, diplomas, or official enrollment verification in specific universities.
  - If they offer country-specific services (e.g., consulting on studying in a specific country), they must show proof of having studied or lived in that country.
- Professional Services (e.g., CV Writing, Job Consulting):
  - Service Providers must demonstrate relevant professional experience by providing employment verification, certificates of experience, or detailed portfolios.
  - If providing consulting for working in specific countries, they must prove that they have worked or lived in those countries with documentation like job contracts, visas, or work permits.
Document Submission Process:
- Service Providers must upload all required documents during the platform's registration or service listing process. The platform’s verification team will review each document to ensure that the Service Provider meets the platform’s standards for offering services.
- The platform reserves the right to request additional documentation if the provided materials are insufficient or unclear.
Verification and Approval:
- Once all necessary documents are submitted, the platform will review them and verify the Service Provider’s qualifications.
- The verification process may include:
  - Cross-checking documents with the issuing institutions (e.g., contacting universities or employers to verify the authenticity of the diploma or employment letters).
  - Using third-party services or tools to confirm the authenticity of identity or residency documents.
- The verification process is typically completed within 5-7 business days, depending on the complexity and type of documents submitted.
Rejection and Reapplication:
- If the platform finds that a Service Provider does not meet the verification criteria or submits falsified information, their application may be rejected.
- In the event of a rejection, the Service Provider will be notified and given the opportunity to reapply, provided they submit accurate documentation or address the platform’s concerns.
- Repeated submission of falsified or fraudulent information may result in permanent suspension from the platform.
Ongoing Verification:
- The platform reserves the right to periodically re-verify the credentials of existing Service Providers to ensure their qualifications remain up to date. This is particularly important for Service Providers offering consulting or professional services in fast-changing industries.
Consequences of Failing to Meet Verification Criteria:
- If a Service Provider fails to meet the platform’s verification standards, they may be temporarily or permanently removed from the platform.
- Service Providers who fail to comply with the verification process or provide falsified documents may face suspension or termination of their accounts without notice.

7. Dispute Resolution:

Initial Steps in Case of Dissatisfaction:
- If a Service User is dissatisfied with the service provided, the first step is to request revisions directly from the Service Provider.
- Service Users should outline the specific issues with the service and clarify what needs to be revised.
- Service Providers are required to respond to revision requests within the platform’s stated revision policy (e.g., within 3-5 business days) and make reasonable efforts to resolve the issue.
Filing a Dispute:
- If the revision process does not resolve the issue, or if the Service Provider refuses to comply with reasonable revision requests, the Service User has the option to file a formal dispute through the platform.
- To file a dispute, the Service User must provide the following information:
  - A clear description of the problem, including how the service failed to meet expectations.
  - Supporting evidence, such as:
  - Screenshots of communication between the Service User and Service Provider.
  - The initial service agreement or scope of work.
  - Any relevant documentation showing that the delivered service did not meet agreed standards.
- Service Providers will also be asked to submit their side of the story, including any evidence supporting their case (e.g., proof of delivery, completed revisions, communication records).
Mediation Process:
- Once a dispute is filed, the platform will act as a neutral mediator between the Service Provider and Service User. The mediation process includes:
  - Review of all submitted evidence: The platform will carefully examine the service agreement, communication history, and any relevant documents from both parties.
  - Communication with both parties: The platform may ask both the Service Provider and Service User to clarify their positions, provide additional evidence, or suggest possible resolutions.
  - Finding a fair resolution: The platform will seek a fair outcome based on the original agreement, the quality of the service delivered, and the efforts made by the Service Provider to address the issue.
Possible Outcomes of a Dispute:
- Partial Refund: If the platform determines that the service provided was unsatisfactory but some value was delivered, the Service User may receive a partial refund, while the Service Provider may still be compensated for the work done. The platform will decide the refund percentage based on the situation.
- Full Refund: If the platform finds that the Service Provider did not deliver the service as agreed or completely failed to meet the requirements, the Service User may receive a full refund. In such cases, the Service Provider will not be compensated for the work.
- No Refund: If the platform determines that the Service Provider has met the agreed-upon standards and made reasonable efforts to address revision requests, the Service User may not be entitled to any refund. The dispute will be closed with no compensation to the Service User.
- Service Revisions: In some cases, the platform may request that the Service Provider make additional revisions to the service as a way to resolve the dispute without issuing a refund.
Decision is Final:
- After reviewing all evidence and conducting mediation, the platform will issue a final decision regarding the dispute. This decision may include refunds, additional revisions, or no further action.
- The platform’s decision is final and binding, meaning neither party can appeal the decision within the platform.
- Both the Service Provider and Service User must comply with the outcome of the dispute resolution process. Failure to do so (e.g., refusing to process a refund or make revisions) may result in penalties, such as account suspension or termination.
Timeframe for Dispute Resolution:
- The dispute resolution process will typically be completed within 14 days of the dispute being filed, depending on the complexity of the case and the evidence provided by both parties.
- Both the Service Provider and Service User are encouraged to respond promptly to any requests for information from the platform to ensure the dispute is resolved efficiently.
Record of Disputes:
- The platform will keep a record of all disputes, including the details of each case and the final decision. This record will be used to monitor the performance and reliability of Service Providers.
- Repeated disputes or complaints against a Service Provider may result in account suspension or removal from the platform.
Preventing Abuse of the Dispute System:
- The platform has measures in place to prevent abuse of the dispute resolution system:
  - Service Users who repeatedly file unjustified disputes may face penalties, such as account suspension.
  - Service Providers who consistently deliver poor-quality services or refuse to cooperate in the dispute resolution process may also face penalties, including removal from the platform.
- The goal of the dispute resolution system is to ensure fairness and maintain trust between Service Providers and Service Users.

8. Complaints and Legal Actions:

Complaints: Any complaints regarding the platform, Service Providers, or Service Users must be submitted in writing to the platform’s customer service within 7 days of the issue arising. The platform will attempt to resolve the issue within 14 days of receiving the complaint.
Legal Actions: If a party wishes to take legal action against the platform or another party, they must first attempt to resolve the matter through the platform’s dispute resolution process. All legal proceedings must be conducted in the jurisdiction as outlined below.

9. Force Majeure:

The platform, Service Providers, and Service Users will not be held liable for delays or failures to perform any part of these terms and conditions if such delay or failure is caused by circumstances beyond their reasonable control, including but not limited to natural disasters, war, strikes, government actions, pandemics, or unforeseen technical failures (force majeure).
In such cases, the affected party must notify the other party as soon as possible, and both parties must agree on a reasonable extension of time or an alternative arrangement to fulfill the service.

10. Cancellations and Refunds:

Full refunds will be issued for cancellations made before the Service Provider begins work.
For cancellations made during the service process, partial refunds will be granted based on the extent of work completed.
If the Service Provider fails to deliver the agreed service, a full refund will be issued to the Service User.
In case of non-delivery, missed deadlines, or service not meeting quality expectations, the platform will determine an appropriate refund amount based on the circumstances.

11. Advertisement

If the platform decides to display third-party advertisements or promotions, users should be aware of the following conditions and risks:

Third-Party Responsibility: The platform is not responsible for the content, accuracy, or quality of third-party advertisements. Users interact with these advertisements at their own risk and should independently verify the legitimacy of the advertiser's products or services.
Advertisement Risks: The platform does not guarantee that third-party advertisements are free from malware, phishing, or other harmful elements. Users must exercise caution when clicking on advertisements or entering personal information on third-party sites.
User Liability: If a user engages with a third-party promotion and encounters problems (e.g., financial loss, fraudulent products), the platform is not liable. Users are fully responsible for their decisions and actions regarding third-party advertisements.
Conditions for Advertisement Content: Advertisers must comply with the platform’s guidelines and any applicable laws. Advertisements that promote illegal or harmful products, misleading information, or inappropriate content will be removed, and the platform reserves the right to terminate any advertising agreements.

12. Notifications

By registering on the platform, users consent to receiving notifications as part of their experience. The platform uses various forms of communication, including:

Types of Notifications: Notifications may include important updates regarding services, changes to terms, promotional offers, account-related information, payment confirmations, dispute resolutions, and more.
Methods of Communication: Notifications will be sent via email, SMS, and through the platform’s internal messaging system. Users are responsible for maintaining up-to-date contact details in their accounts.
Legal Communication: Notifications delivered through these channels are considered official and legally binding. Users agree that these methods constitute valid forms of communication regarding their relationship with the platform.
Opting Out: Users may opt out of promotional notifications, but certain mandatory communications (e.g., legal updates, payment confirmations) cannot be disabled.

13. Links to Third Parties (Expanded Explanation)

The platform may provide links to external third-party websites for informational or convenience purposes. However, users should be aware of the following conditions:

No Responsibility for Third-Party Content: The platform is not responsible for the content, accuracy, or security of third-party websites. Any issues arising from interaction with third-party websites, including financial loss or legal consequences, are the user's responsibility.
Third-Party Risks: Users should exercise caution when navigating to third-party websites, as the platform cannot guarantee that these sites are free from harmful elements like malware or phishing schemes.
User Accountability: Users are accountable for their actions on third-party websites and are encouraged to read the privacy policies and terms of those websites before providing personal information or engaging in transactions.

14. Reviews

The platform encourages users to provide honest feedback on services received. However, reviews must follow these guidelines:

Feedback System: Users can submit reviews based on their experience with a Service Provider or Service User. The platform facilitates a fair and transparent process for collecting and displaying reviews.
Service Provider Obligations: Service Providers agree to accept and respond to feedback in a professional manner. They may not attempt to manipulate or suppress reviews in any way.
Platform's Right to Modify Reviews: The platform reserves the right to review, modify, or remove any feedback that is found to be malicious, fake, or intentionally harmful to a Service Provider's reputation. Reviews should be based on legitimate service experiences, and users found to be intentionally damaging a Service Provider’s reputation may face account suspension or removal.
Dispute Resolution for Reviews: If a Service Provider believes that a review is unfair or malicious, they can file a complaint with the platform. The platform will investigate and, if necessary, adjust or remove the review based on the findings.

15. Account Termination

Service Providers who have not logged in for more than 90 days will have their accounts suspended, during which time their profiles will be hidden, and any assets will be frozen. If the Service Provider does not contact the platform within 180 days of the last login to resolve the suspension, their assets will be permanently unavailable, and their account may be terminated. The platform reserves the right to take additional actions to recover or safeguard funds if the Service Provider remains inactive.

16. Session Recording

During consulting sessions, no party except the platform has the right to record or distribute the session. The platform reserves the right to record, process, and use data from consulting sessions to improve the platform's services. These recordings are for internal use and are protected under the platform's privacy policies. If the platform provides recorded sessions to the service user, this will be made clear during the session scheduling.

17. User-Generated Content

Service Providers may generate content for their profiles, such as descriptions, testimonials, or project showcases. The platform is not responsible or liable for any content generated by Service Providers, and users are advised to verify the accuracy of such information independently. The platform reserves the right to remove any content that violates these terms or is deemed inappropriate.

18. Confidentiality and Data Protection

Service Providers and Service Users are required to protect the confidentiality of any personal or professional information shared through the platform. The platform processes data in accordance with its privacy policies, ensuring that any user data processed for service improvements is protected. The platform is not liable for breaches that occur outside of its control.

19. Intellectual Property

All materials and deliverables created by Service Providers become the property of the Service User upon full payment. Service Providers must not reuse or repurpose content created for a specific Service User. The platform reserves the right to remove content that violates intellectual property laws, and any disputes will be mediated by the platform.

20. Third-Party Relationship

The platform serves as an intermediary between Service Providers and Service Users, facilitating the transaction. The platform is not responsible for the quality or outcome of the services delivered, and any liability between parties is limited to the terms outlined in the service agreements. The platform helps resolve disputes but cannot guarantee specific service outcomes.

21. Platform Rights

The platform reserves the right to remove or suspend users who engage in fraudulent, inappropriate, or illegal activities. In the case of changes to the terms, payment structures, or fees, users will be notified in advance. The platform may also update or discontinue services and features without prior notice.

22. Limitation of Liability

The platform is not liable for direct, indirect, or consequential damages resulting from services rendered by Service Providers. While the platform assists in dispute resolution, it is not responsible for service outcomes or damages incurred during the transaction process. Users accept full responsibility for interactions on the platform.

23. Governing Law and Jurisdiction

These terms are governed by the laws of [your jurisdiction]. Disputes arising from these terms or services will be settled under the laws of the jurisdiction, and all legal proceedings must take place within that court system.

Service Provider Ranking in Search Results ( important )

The platform uses a dynamic ranking system to suggest and display Service Providers to Service Users based on a variety of factors. This ensures that the most relevant Service Providers are recommended according to the specific needs and preferences of the Service User. The following criteria are considered when ranking Service Providers in search results:

Destination Match (Location):
- The platform prioritizes Service Providers who have expertise in the destination country, city, or university that aligns with the Service User's requirements. This ensures that the Service Provider has relevant experience and knowledge of the local context for jobs, studies, or academic institutions.
Service Provider Feedback and Ratings:
- Service Providers with higher feedback ratings and positive reviews are ranked higher in search results. The platform encourages quality service by considering user feedback as a key ranking factor. Consistently delivering high-quality services will positively impact a Service Provider’s ranking.
Preferred Language:
- The platform takes into account the preferred language of the Service User when suggesting Service Providers. Service Providers who can communicate in the Service User’s preferred language will be ranked higher, ensuring better communication and service quality.
Number of Services Provided:
- The platform recognizes the experience of Service Providers by considering the number of services they have successfully completed. Service Providers with a proven track record of delivering multiple services will have a higher ranking, as it demonstrates their reliability and experience in offering professional support.
Availability and Time Zone:
- To ensure smooth communication and service delivery, Service Providers with time zones that align with the Service User’s time zone, as well as those who have better availability, will be ranked higher. This helps facilitate real-time interactions and more convenient scheduling for consulting sessions or other services.
Response Time:
- o Service Providers who respond to inquiries and service requests quickly will receive a boost in their ranking. This ensures that Service Users are matched with Service Providers who are active and responsive on the platform, contributing to a better user experience.
Service Specialization:
- o The platform may also give preference to Service Providers with specialized expertise related to the specific needs of the Service User. For example, if a Service User is seeking help with a particular type of document (e.g., SOP or cover letter) or consulting in a specific field (e.g., job applications or academic study plans), Service Providers with specialized experience will be prioritized.

Suggested Ranking Method

Destination Match: 30%
Feedback and Ratings: 20%
Preferred Language: 10%
Number of Services Provided: 15%
Availability and Time Zone: 15%
Response Time: 5%
Service Specialization: 5%

This weighted scoring system can be adjusted based on the platform’s priorities and user feedback. It provides a balanced approach that takes into account both the relevance of the Service Provider to the Service User's needs and the quality of the Service Provider’s performance on the platform.

Additional Terms and Conditions for Consulting Services

Consulting Services Overview:
- Consulting Services: Advisory or guidance services related to jobs or studies offered by Service Providers (Consultants).
- Service Providers (Consultants): Offer consulting services to Service Users (Clients).
- Service Users (Clients): Receive consulting services.
Scheduling Consulting Sessions:
- Both parties must agree on a mutually convenient time. All scheduling is managed via the platform.
Late Arrival and No-Show Policy:
- For Consultants:
  - Late arrival may allow session extension or rescheduling. A full refund or free rescheduled session is available for no-shows.
- For Clients:
  - Lateness will not result in extra time unless agreed upon. No-shows may result in forfeiture of the session and payment.
Cancellations and Rescheduling:
- For Clients:
  - Full refund if canceled at least 24 hours before the session. Less than 24-hour cancellations may result in a 50% refund.
- For Consultants:
  - Full refund or free rescheduling if the Consultant cancels the session.
Payment Terms for Consulting Services:
- Payment must be made upfront and is held in escrow until the session is completed.
- The platform will deduct a percentage of the total consulting fee based on the stepped rate structure:
  - 0 – 20 Hours, 33%
  - 21 – 50 Hours, 28%
  - 51 – 200 Hours, 25%
  - 201 – 400 Hours, 22%
  - 400+ Hours, 18%
Confidentiality and Intellectual Property:
1. Confidentiality of Sessions: All information shared during consultation sessions will remain strictly confidential and will not be disclosed to unauthorized third parties.
2. Ownership of Advice and Guidance: Upon full payment, the Client retains ownership of any advice, guidance, or deliverables provided through the consultation services.
3. Use of Information for Platform Development: By engaging with the platform's services, the Client grants the platform a non-exclusive, royalty-free, perpetual license to anonymize and use the information shared during consultation sessions for:
  - Training and improving the platform's AI models.
  - Enhancing the quality of services offered on the platform.
  - Other legitimate purposes directly related to platform development and functionality.
4. Data Protection Compliance: The platform is committed to protecting user data and ensuring that any use of shared information adheres to GDPR and other relevant regulations. Anonymization techniques will be employed to maintain confidentiality and privacy.